Refund policy

This policy covers wallet credits bought in the E-Way Easy Android app. Read it together with our Terms and Conditions and the pricing page.

1. Wallet credits

• Credits are bought from the Wallet screen in the app. 1 credit = ₹1.
• Each e-way bill action costs 5 credits: generating a new e-way bill, updating Part-B (vehicle), creating a consolidated e-way bill, cancelling an e-way bill or extending validity.
• Once credits have been added to your wallet, the purchase is final and is not refundable, whether the credits have been used or not.

2. Payment made but credits not added

Occasionally a payment is deducted but the credits do not appear in the wallet, usually because of a network or payment-gateway delay.

• Don’t pay again straight away. Close and reopen the wallet after a few minutes.
• If the credits still do not appear, contact us with the payment details listed in section 5.
• After we confirm the payment with the payment provider, we will either add the credits to your wallet or refund the amount to the original payment method.

The same applies if you were charged more than once for one purchase and the credits for the extra charge were not added.

3. Failed e-way bill actions

Credits are taken only when an action succeeds. If the government e-way bill portal rejects a generation, Part-B update, consolidation, cancellation or extension, the credits are refunded to your wallet automatically. This is a credit to your wallet, not a cash refund.

Before you try again, check your e-way bill list in the app or the official portal so that you don’t create a duplicate. If credits were taken for an action that did not go through, contact us with the invoice number and a screenshot and we will check it.

An action that succeeds is not refunded because of details entered incorrectly. To fix mistakes, see the cancellation and correction guides.

4. How payments are processed

Payments for wallet credits are made inside the app and processed by Razorpay, using UPI, cards or net banking. There is no yearly subscription; you pay only for the credits you choose to buy. Where a refund is due under section 2, it is made to the original payment method through Razorpay, and the time it takes to reach you depends on your bank or payment method.

5. How to contact us about a payment

Email meet.akabari@ewayeasy.in with:

• your business name and the GSTIN shown in the app;
• the date, amount and payment reference (Razorpay payment ID or UPI transaction reference);
• a screenshot of the payment confirmation and the wallet screen;
• the invoice number, if your question is about an e-way bill action.

Never send us your GST portal or e-way bill portal password, or any OTP. We will never ask for them.

6. Changes to this policy

We may update this policy. The “Last updated” date shows the latest version.